Evaluasi Kualitas Layanan Sistem Keuangan Desa Menggunakan Webqual 4.0

Authors

  • Febriyanti Panjaitan Universitas Bina Darma
  • Susan Dian Purnamasari Universitas Bina Darma
  • Candra Buana Universitas Bina Darma

DOI:

https://doi.org/10.51519/journalita.volume3.isssue1.year2022.page15-25

Keywords:

SISKEUDES, Webqual, Evaluasi

Abstract

The application of this information technology has been carried out in government agencies. BPKP together with the Ministry of Home Affairs developed the Village Financial System Application. One that has implemented this application is a village in Gunung Megang District, Muara Enim Regency. This system makes it easier for the village government to make village budgets, bookkeeping and financial reporting to the central government, in order to oversee the transparency of village financial reporting and the use of policies in the use of village budgets. To see the quality of this application service to users, namely Staff perangkat desa, it is necessary to evaluate user satisfaction. This research activity was carried out using the Webqual 4.0 method because this method has been used by several researchers and they concluded that this method provides results that are always valid with a description of which variables have an effect on user satisfaction. This method has 4 variables, namely usability, information quality, service interaction and Overall Impression. Based on the evaluation results with 35 respondents and 15 questions using validity testing, the correlation value for each question item is greater than r table, while in reliability testing Cronbach's alpha is 0.971 and in testing based on the Likert scale range it is stated that the level of satisfaction of SISKEUDES users is in good category

References

M. R. Ramadhan and K. D. Hartomo, “Evaluasi Kualitas Website Menggunakan Webqual 4.0 (Studi Kasus: Sistem Informasi Kebencanaan Kabupaten Boyolali),” J. Transform., vol. 19, no. 2, pp. 138–143, 2022.

R. Pamungkas and S. Saifullah, “Evaluasi Kualitas Website Program Studi Sistem Informasi Universitas PGRI Madiun Menggunakan Webqual 4.0,” INTENSIF J. Ilm. Penelit. Dan Penerapan Teknol. Sist. Inf., vol. 3, no. 1, pp. 22–31, 2019.

M. A. Zakariah, V. Afriani, and K. H. M. Zakariah, METODOLOGI PENELITIAN KUALITATIF, KUANTITATIF, ACTION RESEARCH, RESEARCH AND DEVELOPMENT (R n D). Yayasan Pondok Pesantren Al Mawaddah Warrahmah Kolaka, 2020.

D. D. Unaradjan, Metode penelitian kuantitatif. Penerbit Atma Jaya, 2019.

W. Cholil and F. Panjaitan, “Evaluasi Website sebagai Faktor Pendukung Infrastruktur E-Government pada beberapa Pemerintahan di Propinsi Sumatera Selatan Menggunakan Methode Webqual.(Factor objective: Kualitas Pelayanan & Penggunaan Informasi pada Website),” 2014.

J. F. Andry, K. Christianto, and F. R. Wilujeng, “Using Webqual 4.0 and Importance Performance Analysis to Evaluate E-Commerce Website,” J. Inf. Syst. Eng. Bus. Intell., vol. 5, no. 1, pp. 23–31, 2019.

Sugiyono, Metode Penelitian Tindakan. 2008.

V. H. Pranatawijaya, W. Widiatry, R. Priskila, and P. B. A. A. Putra, “Penerapan skala Likert dan skala dikotomi pada kuesioner online,” J. Sains dan Inform., vol. 5, no. 2, pp. 128–137, 2019.

A. Muzakir and U. Ependi, “Model for Identification and Prediction of Leaf Patterns: Preliminary Study for Improvement,” Sci. J. Informatics, vol. 8, no. 2, pp. 244–250, 2021.

S. Arikunto, Prosedur penelitian: Suatu pendekatan praktik. Rineka Cipta, 1992.

F. Furkonudin, E. Suryadi, and D. Darmanto, “Evaluasi Kualitas Layanan Website E-commerce Blibli. com Menggunakan Metode WebQual 4.0 Terhadap Keputusan Pembelian Online,” SEMNASTEKNOMEDIA ONLINE, vol. 4, no. 1, pp. 2–3, 2016.

S. Sujono and H. B. Santoso, “Analisis Kualitas E-Learning dalam Pemanfaatan Web Conference dengan Metode Webqual (Studi Kasus: Universitas KH. A. Wahab Hasbullah),” E-JURNAL JUSITI J. Sist. Inf. dan Teknol. Inf., vol. 6, no. 1, pp. 69–77, 2017.

Downloads

Published

2022-05-11

How to Cite

Panjaitan, F., Purnamasari, S. D., & Buana, C. (2022). Evaluasi Kualitas Layanan Sistem Keuangan Desa Menggunakan Webqual 4.0. Journal of Information Technology Ampera, 3(1), 15–25. https://doi.org/10.51519/journalita.volume3.isssue1.year2022.page15-25