Analysis of MyPertamina Application User Satisfaction Using End User Computing Satisfaction Method
DOI:
10.51519/journalsea.v4i1.375Keywords:
User Satisfaction, Mobile Payment, MyPertamina, EUCSAbstract
The MyPertamina application is an application that functions as a cashless payment system, where this application can make it easier for users to make BBM payments. This study aims to determine the level of user satisfaction and the factors that influence their satisfaction with the MyPertamina application using the End User Computing Satisfaction (EUCS) approach. Since 2017 this application has been running, until now it is known that the number of existing MyPertamina users is still relatively low and far from the maximum potential of the vehicle population in Indonesia. Where MyPertamina users currently are approximately 5 million users, while the number of vehicles in Indonesia itself is currently 144 million units of vehicles. This causes the target user has not been achieved in accordance with what is expected by PT. Pertamina. It can be concluded that of the 5 hypotheses tested, 1 of them was rejected. So the factors that canaffect MyPertamina user satisfaction in terms of Content, Accuracy, Ease of Use, and Timeliness. Meanwhile, the format variable has no effect on MyPertamina user satisfaction.
References
R. Muchlis, “Analisis SWOT Financial Technology (Fintech) Pembiayaan Perbankan Syariah Di Indonesia (Studi Kasus 4 Bank Syariah Di Kota Medan),” AT-TAWASSUTH J. Ekon. Islam, vol. 3, no. 2, pp. 335–357, 2018, doi: 10.30821/ajei.v1i1.2735.
P. Kaur, A. Dhir, N. Singh, G. Sahu, and M. Almotairi, “An innovation resistance theory perspective on mobile payment solutions,” J. Retail. Consum. Serv., vol. 55, no. January, p. 102059, 2020, doi: 10.1016/j.jretconser.2020.102059.
M. Fauziridwan and A. Y. Hermawan, “Analisis Faktor-Faktor Yang Mempengaruhi Penggunaan Teknologi Mobile Payment Pada Generasi Baby Boomers Di Indonesia,” J. Digit. Bus. Manag., vol. 1, no. 1, pp. 1–14, 2022, doi: 10.32639/jdbm.v1i1.36.
Bank Indonesia, Blueprint sistem pembayaran indonesia 2025 - Menavigasi sistem pembayaran nasional di era digital. 2019.
Energia, Customer Satisfaction is Everything. 2018.
I. R. Muhammad and M. N. N. Karina, “Pengaruh Manfaat, Kepercayaan, Efikasi Diri, Kemudahan Penggunaan, Keamanan Terhadap Persepsi Konsumen Pada MyPertamina (Studi Pada Penggunaan MyPertamina Kota Bandung),” J. Ilm. Mhs. Ekon. Manaj. Accredit. SINTA, vol. 4, no. 2, pp. 396–413, 2020.
D. Kurniawan, “Pendaftar MyPertamina Minim, Ini Cara Pertamina Batasi Penggunaan Pertalite,” tempo.co, 2022.
BPS, “Perkembangan Jumlah Kendaraan Bermotor Menurut Jenis (Unit), 2018-2020,” bps.go.id, 2020.
E. Yanwardhana, “986 Ribu Pendaftar My Pertamina Ditolak, Ini Kata Pertamina,” CNBC Indonesia, 2022.
A. Fitriansyah and I. Harris, “Penerapan Dimensi EUCS (End User Computing Satisfaction) Untuk Mengevaluasi Tingkat Kepuasan Pengguna Situs Web,” Konf. Nas. Sist. Inf. 2018, vol. 6, pp. 9–17, 2018.
A. Fitriansyah and I. Harris, “Pengukuran Kepuasan Pengguna Situs Web Dengan Metode End User Computing Satisfaction (EUCS),” J. Sist. Inf., vol. 2, no. 1, pp. 1–8, 2018.
N. Puspitasari, W. Tampubolon, and M. Taruk, “Analisis Metode EUCS Dan HOT-FIT Dalam Mengevaluasi Penerapan Sistem Informasi Manajemen Kepegawaian (SIMPEG),” J. SITECH Sist. Inf. dan Teknol., vol. 4, no. 1, pp. 19–28, 2021, doi: 10.24176/sitech.v4i1.6031.
Budiman, S. F. Rodiyansyah, and D. Abdurrahman, “Pengukuran Kepuasan Pengguna Dan Peningkatan Layanan Sistem Informasi Pelayanan Desa Dan Data Terpadu (SILADDU) Kabupaten Majalengka,” J. J-Ensitec, vol. 5, no. 01, pp. 272–281, 2018, doi: 10.31949/j-ensitec.v5i01.1216.
A. Saputra and D. Kurniadi, “Analisis Kepuasan Pengguna Sistem Informasi E-Campus Di Iain Bukittinggi Menggunakan Metode Eucs,” Voteteknika (Vocational Tek. Elektron. dan Inform., vol. 7, no. 3, p. 58, 2019, doi: 10.24036/voteteknika.v7i3.105157.
L. W. Aji and I. Kusasih, “Penilaian Kepuasan Dengan Model End User Computing Satisfaction Bagi Pengguna Aplikasi Financial Technology (Studi Kasus Bagi Pengguna Aplikasi Linkaja),” J. Ilm. Mhs. Ekon., vol. 6, no. 3, pp. 620–631, 2021.
D. Novita and F. Helena, “Analisis Kepuasan Pengguna Aplikasi Traveloka Menggunakan Metode Technology Acceptance Model (TAM) Dan End-User Computing Satisfaction (EUCS),” J. Teknol. Sist. Inf., vol. 2, no. 1, pp. 22–37, 2021, doi: 10.35957/jtsi.v2i1.846.
S. N. Permata, N. M, and A. Ria, “Evaluasi Kepuasan Pengguna Aplikasi Paytren Menggunakan Metode End User Computing Satisfaction,” Bina Darma Conf. Comput. Sci., vol. 3, no. 8, pp. 7694–7700, 2019.
F. Nawir, S. Maulana, and W. T. F. Singkeruaang, “Analysis of User Satisfaction with Fintech Applications: Fintech Syariah Use EUCS Method,” Int. Conf. Bus. Bank. Innov., pp. 18–22, 2021.
R. Pauluzzo and E. F. Geretto, “Validating the EUCS model to measure the level of satisfaction of Internet users in local banks in Italy,” J. Organ. End User Comput., vol. 30, no. 1, pp. 66–81, 2018, doi: 10.4018/JOEUC.2018010104.
S. Widiyati, T. T. Listyani, and M. Rois, “Studi Tentang Korelasi Antara Preferensi Pembayaran Dengan Variabel Sosial Demografi,” J. Keunis, vol. 10, no. 1, p. 22, 2022, doi: 10.32497/keunis.v10i1.3070.
M. Ngafifi, “Kemajuan Teknologi Dan Pola Hidup Manusia Dalam Perspektif Sosial Budaya,” J. Pembang. Pendidik. Fondasi dan Apl., vol. 2, no. 1, pp. 33–47, 2014, doi: 10.21831/jppfa.v2i1.2616.
D. Sugiyono, Metode Penelitian Kuantitatif Kualitatif dan R&D, 19th ed. Bandung: Alfabeta, 2013.
E. W. A. Mawaddah, B. Prasetyo, and B. R. P. Darnoto, “Evaluate User Satisfaction DANA as Cashless Platform to Support Financial Technology Using End User Computing Satisfaction Method,” Int. Conf. Comput. Sci. Inf. Technol. Electr. Eng., vol. 1, pp. 139–142, 2019, doi: 10.1109/ICOMITEE.2019.8920942.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Annisa Uswatun Hasanah, Bayu Waspodo, Elsy Rahajeng
This work is licensed under a Creative Commons Attribution 4.0 International License.
